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Power Company Warns Of Phone Scam
Pacific Power warns customers, and the public, to be wary of giving personal information out due to a phone scam that is targeting utility customers in Oregon and Washington. Crooks are posing as customer service agents and trying to get money and steal personal information.
Pacific Power states that customers should never provide unsolicited callers or visitors with credit card numbers or any other information that may compromise their financial security. Switching to paperless billing may also provide more security by avoiding potential theft of utility bills from the mail box or trash can.
This is how the scam is being run: Scammers call customers claiming to be from Pacific Power. The scammers say the customer has past due payments and is in jeopardy of being disconnected. The caller advises the customer to make a payment immediately over the phone with a credit card, by calling a special number, or by going to a local store to purchase a pre-paid card and calling back with the code.
Utility customers should be aware this is not a legitimate request and Pacific Power does not follow this practice.
When Pacific Power contacts a customer, the representative will always have the customer’s account number. Even then, if you are contacted by phone and have any concerns about the validity of the call, it is always appropriate to let the caller know you prefer to call them back at the utility’s published customer service number.
Pacific Power can be reached toll free at 1-888-221-7070.